Tools and guides for agencies

Guidance downloads (PDF)

Victims' Charter Guidelines

A guide to assist agencies to comply with the Victims’ Charter
Version 1, May 2023

VOCC Regulatory Approach

A guide to assist agencies understand VOCC's regulatory approach
Version 1, May 2024

Frequently asked questions (FAQ)

An FAQ document prepared by the Victims of Crime Commissioner’s Office to provide information and guidance to prescribed agencies and other stakeholders.

Download - File size: 130KB

Victims' Charter Guidance: Overview (v1)

Victims of Crime Commissioner Victims’ Charter Guidance: Overview of Guidance

Download - File size: 480KB

Treatment of people adversely affected by crime (v1)

Victims’ Charter Guidance. Principles 6 and 7A: Treatment of people adversely affected by crime.

Download - File size: 804KB

Good Treatment Checklist (v1)

Victims’ Charter Guidance. Principles 6 and 7A: Treatment of people adversely affected by crime.

Download - File size: 355KB

Information sessions

Information Session 1 - Victims' Charter and the Guidelines

An overview of the Victims’ Charter Act 2006, Victims of Crime Commissioners Act 2015, Victims of Crime Commissioner Regulations 2020 and The Victims’ Charter guidelines.

Download - File size: 1436KB

Information Session 2 Victims' Charter & Complaints

Victims' Charter & Complaints

Download - File size: 954KB

Information Session 3 Regulatory Approach & Compliance Reporting 2023/24

Presentation slides (PDF).

Download - File size: 782KB

VIDEO: Information session 3 - VOCC regulatory approach

VIDEO: Information session 2, April 2025

VOCC principles 6 & 7A - Treatment of people adversely affected by crime