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Access support services

If you are in immediate danger, call 000.

To get free information and support to help manage the effects of crime, visit the official Victorian Government website for people affected by crime at

The Victims of Crime Helpline

You can also contact the Victims of Crime Helpline to:

  • get advice about reporting a crime
  • find other services that can help you
  • get information about the court process
  • get help applying for compensation and financial assistance.

The Victims of Crime Helpline is open 8am-11pm every day, including public holidays. To reach the Helpline, call 1800 819 817 or text 0427 767 891.

Statewide Family Violence Service

Safe steps Family Violence Response Centre is a first response service for women, young people and children experiencing family violence.

The safe steps family violence response phone line is open 24 hours a day, every day, including public holidays. To reach safe steps, call 1800 015 188 or visit

Women’s Legal advice line

Women’s Legal Service Victoria is providing free, confidential legal advice and referrals for women who are victim-survivors of sexual abuse who want to know how the current public disclosure laws affect them.

The service is operated by female lawyers who specialise in legal issues arising from violence against women, and operates Mondays to Fridays from 9am to 5pm.

Contact 03 8622 0600 (Metro Melbourne) or 1800 133 302 (regional callers) or visit


1800 RESPECT is a confidential information, counselling and support service open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.

Contact 1800 737 732 or visit


Djirra is a culturally safe place where culture is celebrated and practical support is available.

The Orange Door

The Orange Door provides help for people experiencing family violence, or who need assistance with the care and wellbeing of children and young people.

Victorian Aboriginal Legal Service (VALS)

VALS provide referrals, advice/information, duty work or case work assistance to Aboriginal and Torres Strait Islander peoples in the State of Victoria. 1800 064 865

inTouch Multicultural Centre for Family Violence

inTouch provides support, services and programs for migrant and refugee women experiencing family violence.

If you are experiencing family violence and need support, call the toll free number on 1800 755 988 or visit

Other support

Lifeline provides people experiencing a personal crisis with access to support.

Lifeline’s telephone crisis support is available 24 hours a day, every day, including public holidays. To reach Lifeline, call 13 11 14 or visit

Call 13 11 14

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