Collection Notice

We are committed to protecting your privacy and all personal information is carefully managed in accordance with relevant laws. We adhere to the Privacy and Data Protection Act 2014 (Vic) (PDP Act) and the Health Records Act 2001 (Vic) (HR Act). In compliance with the privacy principles in these acts, we have measures in place to ensure your information is not misused, lost or unlawfully disclosed.

This notice details how the Victims of Crime Commissioner collects, manages, uses, and discloses personal and sensitive information in performing its functions. You can also view our Privacy Policy for further information on how we handle personal information

Enquiries,Complaints and Feedback

We collect information about victims of crime who contact us to share feedback, enquire about their treatment in the justice system, or make a complaint. For example, we retain copies of correspondence and minutes of meetings. This will include some personal information such as names, contact details and information related to your experience. When a complaint is investigated by the VOCC, we also collect information from the victim of crime as well as the relevant agency regarding the details of the complaint and the agency response to the complaint.

We store this information in a customer relationship management database called Dynamics 365. This is to help us to keep your data secure, communicate more efficiently with stakeholders and report on this work.

If you choose not to provide this information, the Commissioner may be limited in what they can do in response to your complaint.

We will not disclose your personal information without your consent, except where required to do so by law.

Our use of Dynamics 365 is governed by our Privacy Policy. For more information, or to request access to any of your personal information in Dynamics 365, contact enquiries@vocc.vic.gov.au.

Privacy Complaints

Privacy complaints or queries should be made to VOCC’s Privacy Officer (contact details below).

Privacy Officer

Victims of Crime Commissioner
E: enquiries@vocc.vic.gov.au
T: 1800 010 017