Complaint Form

If you require emergency assistance call 000.

Please tell us if you need assistance to access or participate in our complaint, feedback or enquiry process. Example: interpreter, national relay, accessible document.

Before making a complaint

  • Be clear on who and what you are complaining about.
  • Understand your privacy options and review our collection notice to see what happens to your complaint.
  • Have a copy of your formal complaint and the agency’s response ready to attach.
  • Ensure you have read and agreed to the Privacy and Collection Notice.

Privacy

  • VOCC manages your personal information carefully and in accordance with relevant legislation. If we refer your complaint to another agency, we will seek your consent before sending the information you give us, including your personal details, to that agency.
  • For details on how we handle your personal information, review our privacy policy.

Need help?

Call us on 1800 010 017 if you need help filling out this form.

SECTION A: Your Contact Details

We use this information to contact you about your complaint.

Enter a valid date in DD/MM/YYYY format.
Preferred time to be contacted

Accessing support

We understand that completing this form may be distressing.
If you are in immediate danger, call 000.
For additional support, you may contact the following services:

Service

Hours

Contact Details

Lifeline

Crisis Mental Health Support

24x7

Phone: 13 11 14

Text: 0477 131 114 (Noon – Midnight)

Online Chat: Lifeline crisis-chat

1800RESPECT

Information, counselling, and support service for people impacted by domestic, family or sexual violence.

24/7

Phone: 1800 737 732

Online Chat: chat with 1800respect

The Victims of Crime Helpline

Free information and support for people affected by crime.

8am - 7pm Monday to Friday

8am - 5pm Saturday, Sunday & Public Holidays

Phone: 1800 819 817

Email: vsa@justice.vic.gov.au

Blue Knot Foundation

Provides information and support to anyone who is affected by complex trauma.

9am - 5pm

7 days

Phone: 1300 657 380

Email: helpline@blueknot.org.au

Website: Blue Knot Foundation

Financial Assistance Scheme

A scheme that provides financial assistance to victims of crime.

8.30am - 5.30pm Monday to Friday

Phone: 1800 161 136

Online enquiry: FAS enquiry-form

Sexual Assault Crisis Line

Provides after hours specialist counselling, support and advocacy for victim survivors of sexual assault.

5pm - 9am Monday to Friday

24/7 weekends & public holidays

Phone: 1800 806 292

Website: Sexual Assault Crisis Line
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