Recommendations available to the Commissioner

Outcome

If breaches of the Victims’ Charter have occurred, the Commissioner is then able to recommend such things as:

• Apologies from the agency or agencies for their treatment.
• Additional training for agency staff.
• Explanations, additional information, or a facilitated meeting.
• Policy changes to minimise further negative experiences for victims.

Although the Victims of Crime Commissioner can recommend these actions, the Commissioner cannot force or direct an agency to do anything.