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Holding agencies to account


Accountability

Agencies operating within the justice system are required to follow the Victims' Charter. They must treat victims and their families with respect, provide relevant information and explain how the system works.

The Commissioner acts as a watchdog, reviewing agencies against the Victims' Charter requirements and reporting her findings to Parliament.  

Holiday period enquiries

Our complaints review and enquiries service will be closed from Dec 23 until Jan 6. How to make submissions during this period.

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